A Shared Health Facility
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Visiting a Patient


Visitor access is suspended, effective March 19, 2020

Exceptions for compassionate reasons or end-of-life will continue to be made on a case-by-case basis but will adhere to vigilant screening.

Exceptions:

  • end of life,
  • prior to discharge visit to allow for discharge instructions/teaching to prepare the patient for discharge from hospital,
  • day of discharge or after procedure/test where patient needs an escort or for patient who is frail,
  • obstetrics,
  • children under 18 years of age.
  • CancerCare Manitoba will allow one person to accompany cancer patients.
  • For pediatric patients, one (1) parent/guardian may visit at a time.

At the discretion of individual facility managers, one (1) visitor may be permitted to the following areas following screening: Obstetrics, NICU, PICU, Emergency Departments.

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Who May Visit
The support of family and friends is important to a person in hospital. In most cases, visitors are appreciated and welcome. It is recommended that no more than two visitors be in a patient’s room at a time because of the limited space available. Visitors under 12 years of age must be accompanied by an adult.

A patient, family or healthcare team may decide to restrict visitors. For example, hospital staff may ask visitors to leave or limit the number of visitors in a room. Please respect that this measure is taken to protect the patient’s best interests.

In the maternity and post-partum wards, only the children of the parents are allowed to visit.

Pets are generally not allowed to visit. Special consideration is made for Service Dogs and for Pet Therapy. These arrangements must be made in advance with the Manager of Patient Care of the unit.

If you have questions
If you have questions about visiting a patient, call the general hospital number to speak with the nursing station of the unit you wish to visit at 204-787-3661.

If you need help finding a unit
Staff at our Welcome Desks can provide you with a map highlighting your route and destination. HSC volunteers are available to help you find your way. You can recognize our volunteers by the blue vests they wear. You may also ask any of our staff to give you directions. Each member of our hospital team is required to wear an identification badge. Our staff can answer questions of where departments are located, or refer you to someone who can help you find your way.

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During Your Visit

Respecting Privacy and Comfort
Most rooms at HSC are not private rooms. When you come to visit a friend or family member, you may see and hear things related to other patients. Please respect everyone’s right to privacy. It’s greatly appreciated when you minimize your impact on other patients and their visitors. Please remember that people’s private information is confidential by law. Do not discuss what you see and hear in the hospital.

Visitor Lounges / Waiting areas
Lounges and waiting areas are provided for patients and visitors at various locations throughout HSC. Ask your nurse to assist you or your family in locating the lounge closest to the unit you are visiting. Complimentary television is provided in most lounges and waiting areas.

Public washrooms
Public washroom facilities are located throughout HSC. Many are equipped with diaper changing stations. Note: patient washrooms are intended to be used by patients only.

The following are NOT PERMITTED at HSC:
To ensure a safe and comfortable environment for everyone smoking, vaping, weapons, alcoholic beverages or other intoxicants, and fragrance oils are not permitted in the buildings or on the grounds. Please do not use perfume or scented products before coming to HSC Winnipeg or while you are in the hospital. Scented products can aggravate health issues.

Telephones
Pay phones are provided in most patient lounges and near hospital entrances.

Cell phones & other wireless communications devices
Cell phones and other wireless communications devices are not allowed in some patient areas as they may interfere with the operation of medical devices. Signs are posted to indicate which areas are allowed. If you are doubt, please turn off your device and ask an HSC team member before turning it on.

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