A Shared Health Facility

Visiting a Patient

Visiting Hours
Visiting hours are from 8:30 a.m. to 8:30 p.m. Specific hours in other patient care areas will vary depending upon patient needs. You are asked to respect the need for the patient and any roommates to rest in order to heal.

Doors locked at 8:30 p.m.
All entrances to HSC are locked at 8:30 p.m., except the entrances to Adult Emergency and Children’s Emergency, which are open 24 hours.

To access the hospital after 8:30 p.m., use the intercom at one of our major entrances to contact Security. People requesting after-hours access will be screened by Security, and again at inpatient care units. After-hours visiting is limited to palliative, end‐of‐life and critical changes to patient conditions, as well as to designated family support people.

Patients will be asked to designate one or two people as their family supports; these people are not considered visitors, and may be present at HSC at any time of day. Given that most inpatient rooms at HSC are shared, staff may need to limit the number of people at the bedside out of respect for all patients’ care requirements and need for rest.

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Who May Visit
The support of family and friends is important to a person in hospital. In most cases, visitors are appreciated and welcome. It is recommended that no more than two visitors be in a patient’s room at a time because of the limited space available. Visitors under 12 years of age must be accompanied by an adult.

A patient, family or healthcare team may decide to restrict visitors. For example, hospital staff may ask visitors to leave or limit the number of visitors in a room. Please respect that this measure is taken to protect the patient’s best interests.

In the maternity and post-partum wards, only the children of the parents are allowed to visit.

Pets are generally not allowed to visit. Special consideration is made for Service Dogs and for Pet Therapy. These arrangements must be made in advance with the Manager of Patient Care of the unit.

If you have questions
If you have questions about visiting a patient, call the general hospital number to speak with the nursing station of the unit you wish to visit at 204-787-3661.

If you need help finding a unit
Staff at our information booths can provide you with a map highlighting your route and destination. HSC volunteers are available to help you find your way. You can recognize our volunteers by the blue vests they wear. You may also ask any of our staff to give you directions. Each member of our hospital team is required to wear an identification badge. Our staff can answer questions of where departments are located, or refer you to someone who can help you find your way.

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During Your Visit

Respecting Privacy and Comfort
Most rooms at HSC are not private rooms. When you come to visit a friend or family member, you may see and hear things related to other patients. Please respect everyone’s right to privacy. It’s greatly appreciated when you minimize your impact on other patients and their visitors. Please remember that people’s private information is confidential by law. Do not discuss what you see and hear in the hospital.

Visitor Lounges / Waiting areas
Lounges and waiting areas are provided for patients and visitors at various locations throughout HSC. Ask your nurse to assist you or your family in locating the lounge closest to the unit you are visiting. Complimentary television is provided in most lounges and waiting areas.

Public washrooms
Public washroom facilities are located throughout HSC. Many are equipped with diaper changing stations. Note: patient washrooms are intended to be used by patients only.

To protect the health of our patients and staff, HSC is a smoke-free environment. Smoking is not allowed anywhere inside HSC buildings or outside on HSC property. We thank you for your cooperation.

Alcoholic beverages are not allowed within HSC.

Pay phones are provided in most patient lounges and near hospital entrances.

Cell phones & other wireless communications devices
Cell phones and other wireless communications devices (Blackberries, Palm Pilots with web capability, walkie-talkies and FRS radios) are not allowed in some patient areas as they may interfere with the operation of medical devices.

Please follow the posted signs indicating which areas allow their use, such as cafeterias and some waiting rooms. If you are doubt, please turn off your device and ask an HSC team member before turning it on.

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Family Information Library

Finding a patient

Visiting a Patient

Flower deliveries

Well Wishes

Smoke free environment