Our Services

Admissions & Patient Registrations desks locations:

• General and Rehabilitation Hospitals
  700 William Avenue (Purple Bear Zone, Level 1)

• HSC Women’s Hospital, Level 1
  665 William Avenue

• PsycHealth Centre
  771 Bannatyne Avenue

Bring your Manitoba Health Card, or out-of-province health card, and a list of current medications.

Consent to treatment / Informed consent

While you are in hospital, specific investigative and treatment procedures may be necessary. You may be asked to sign a consent form for specific procedures and/or surgery. Before signing a consent form, you should have information about and understand what will be done (the purpose, expected benefits, potential complications, alternatives and consequences of not proceeding with the recommended procedure). If you have questions regarding consent, please discuss this with our care team. The decision to accept or refuse treatment is yours.

We are happy to answer your questions. It’s okay to ask:

• Ask us to explain any medical terms or words that you do not understand
• Ask us about the risks, benefits and alternatives to any test or treatment
• Ask us about the purpose and potential side effects of any medication
• Ask us to assist you in communicating with your loved one

Financial arrangements

If you are a Canadian citizen or permanent resident, standard hospital costs are covered through Manitoba Health or other provincial health care plans. Individuals who are not covered are charged the full daily rate for a bed. If you are admitted to hospital on an emergency basis without adequate medical insurance, financial arrangements must be made as soon as possible after your admission. For an explanation of the coverage and rates, please call Finance at 204-787-4539.

Inpatient meals

Our hospital menu meets the Canada Food Guide’s emphasis on calorie-dense foods to enhance nutritional uptake. Patients who stay with us for an extended period can customize their food selection. The menu includes ethnic and religious food preferences such as bannock, caribou, arctic char, selections of Kosher, East Indian and vegetarian choices. Talk to our care team about food allergies and intolerances.

• Breakfast: 7:15 a.m. to 10 a.m.
• Lunch: 11:15 a.m. to 1:30 p.m. (hot meals) and until 2:15 p.m. (continental style)
• Dinner: 4 p.m. to 6:30 p.m.

Room accommodations

Your Manitoba Health or other provincial plan provides coverage for standard accommodation only (4 beds per room). If you wish to have more private accommodation, there is an extra charge for semi-private or private rooms. Your supplementary private insurance coverage, such as Manitoba Blue Cross, may cover these charges. If you do not have insurance coverage, an invoice for these charges will be sent to you. Payment may be made by cash, cheque, Visa, MasterCard, or debit card. All invoices are due upon receipt.

The charges are:

• Semi-private room (2 beds in one room): $97 per day*
• Private room (1 bed per room): $139 per day*

The hospital cannot always meet a request for semi-private or private rooms. If your choice of room is not available when you are admitted, you will be accommodated as soon as one becomes available.

If you request a:	And you receive a:	You will be billed:
Standard room	Semi-private or private room	No charge
Semi-private or private room	Standard room	No charge
Semi-private room	Private room	Semi-private daily rate
Private room	Semi-private room	Semi-private daily rate

Due to the number of patients at the hospital, and the conditions of those patients, hospital staff are unable to make promises about the roommate’s gender or age, or other special considerations.

At times, staff may need to move a patient from one room to another, or from one patient care unit to another.

If you have supplementary private insurance, you must have your card available and supply your group and plan numbers to the Admitting clerk. If this information is not provided, you will receive an invoice.

*Rates are subject to change without notice. These prices are applicable to patients covered by a Canadian provincial health plan.

Entertainment

Wi-Fi is available in the 24-Hour Food Court (Green Owl Zone, Level 2) and the Tunnel Cafe (Level 0 near 735 Notre Dame Avenue).

You are allowed to bring in multimedia devices (tablets such as iPads or eReaders, cell phones, laptops, handheld gaming consoles, headphones, chargers) to connect virtually with your loved ones.

Television rentals are available through SelectVu Patient Entertainment & Service Centre. These services are available in the General and Rehab hospitals. Phone rentals are available in the General (A, D and H wings).

• Call 204-787-7905 and a rental representative will visit your room to collect payment (cash or credit card), deliver the equipment and program the TV set to receive full cable service.

Patients can watch Global TV (channel 12) free of charge during their hospital stay. To add other channels, phone and/or internet access call 204-787-7905.

For same-day service please make your request before 6 p.m. Monday to Friday, or before 3 p.m. Saturday and Sunday.

Before you return home, you should know:

• who to call at HSC, if you have a health issue,
• which medication you have been given and the possible side effects,
• the danger signals relevant to your condition,
• when you can go back to work and resume normal activities,
• information regarding special devices or equipment that you might need to use,
• follow-up appointments with your family physician and specialists.

This information can improve your recovery and your health. Please do not hesitate to ask any questions you may have before leaving or upon your return home.

Transfer / discharge to another facility

You may be transferred to another facility should you need treatment or therapy that is not provided at HSC. Arrangement for this will be made by our care team, who will keep you fully informed off the reasons for such a move.

Manitobans who need to be transferred from one hospital to another based on their doctor’s assessment will not have to pay to be moved. The cost of the ambulance will be covered.

Questions about the transfer should be directed to our care team.

Interim placement

If you are waiting for a bed in a long-term care or personal care home, you may be transferred to another facility until a bed becomes available in the home of your choice. HSC must discharge you to a more appropriate facility to allow us to continue to care for more seriously ill patients. Your cooperation is appreciated.