While You Are In Hospital

While you are in hospital at HSC, there are some important and helpful things you should know.


Consent to treatment / Informed consent
While you are in hospital, specific investigative and treatment procedures may be necessary. You may be asked to sign a consent form for specific procedures and/or surgery. Before signing a consent form, you should have information about and understand what will be done; the purpose, expected benefits, potential complications, alternatives and consequences of not proceeding with the recommended procedure. If you have questions regarding consent, please discuss this with your physician. The decision to accept or refuse treatment is yours.

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Financial arrangements
If you are a Canadian citizen, standard hospital costs are covered through Manitoba Health or other provincial health care plans. Individuals who are not covered are charged the full daily rate for a bed. If you are admitted to hospital on an emergency basis without adequate medical insurance, financial arrangements must be made with the Finance Division as soon as possible after your admission. For an explanation of the coverage and rates, please call the Finance Division at 204- 787-1070.

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Fire alarms
Fire alarms may happen while you are a patient at HSC. When you hear the fire alarm, the location will be announced over the public address system. All fire doors will close automatically until there is an “all clear” announcement. Do not be worried when you hear the fire alarm, or if a staff member closes the door to your room. Please remain where you are unless a staff member or the Fire Department directs you to another location during a fire alarm. Elevators are not to be used during a fire alarm or fire drill. Please look for the nearest fire exit, which is clearly marked.

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Hygiene
Hand sanitizer is available for use by everyone entering and leaving the hospital, the patient units and the patient rooms. Everyone should use hand cleaner at least once on entering the hospital, and again prior to leaving the hospital. This helps to protect patients, visitors and staff from possible infections.

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In-Patient meals
The menu meets the Canada Food Guide’s emphasis on calorie-dense foods to enhance nutritional uptake. Patients who stay with us for an extended period have the opportunity to customize their food selection. The menu includes ethnic and religious food preferences such as bannock, caribou, arctic char, as well as selections of Kosher, East Indian and vegetarian choices. Please inform the healthcare staff about food allergies and intolerances.

Meals are delivered to patients as follows:

  • Breakfast: 7:15 a.m. to 10:00 a.m.
  • Lunch: 11:15 a.m. to 1:30 p.m. (hot meals) and until 2:15 p.m. (continental style)
  • Supper: 4:00 p.m. to 6:30 p.m.

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Mail delivery
Mail is delivered to patient care units from Monday to Friday. Mail sent to you should be addressed as follows:

Your first and last name
Health Sciences Centre
820 Sherbrook Street
Winnipeg, Manitoba
R3E 1R9

All stamped mail may be left in the mail out-basket on each patient care unit for pick-up, or you can deposit the mail into the Canada Post boxes located at the 800 Sherbrook Street or 700 William Avenue entrances. Booklets of stamps may be purchased at the Gift Shop.

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Medications
HSC will provide you with prescribed medications while you are in hospital. If you have brought any medications with you, please let your nurse know immediately upon admission. Do not take any medications that you have brought from home without the express consent of your HSC care givers. Please discuss your medications with your physician. Arrangements can be made for a family member or friend to take the medications home, or they can be given to HSC for safekeeping. Any medications given over for safekeeping will be returned to you when you are discharged from the hospital.

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Reading material
Complementary book carts have regular routes through the General, Rehab, Women’s and PsycHealth buildings. Special requests for reading materials can be made by calling Volunteer Services at 204-787-3533.

Current magazines, newspapers and books are on sale in the Gift Shop. Newspaper vending machines are located at most entrances.

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Room accommodations
HSC has two types of patient room:

  • Standard – 4 beds per room
  • Semi-private – 2 beds per room

Private and semi-private accommodation
Your Manitoba Health or other provincial plan provides coverage for standard accommodation only. If you wish to have more private accommodation, there is an extra charge for semi-private rooms. Your supplementary private insurance coverage, such as Blue Cross, may cover these charges. If you do not have insurance coverage, an invoice for these charges will be sent to you. Payment may be made by cash, cheque, Visa, MasterCard or debit card. All invoices are due upon receipt. The charges are:

  • Semi-private room (2 beds in one room): $40 per day.

The hospital cannot always meet a request for a semi-private room. If your choice of room is not available when you are admitted, you will be accommodated as soon as one becomes available.

Due to the number of patients at the hospital, and the conditions of those patients, hospital staff are unable to make promises about the roommate’s gender or age, or other special considerations. Also, at times, staff may need to move a patient from one room to another, or from one patient care unit to another.

If you have supplementary private insurance, you must have your card available and supply your group and plan numbers to the admitting clerk. If this information is not provided, you will receive an invoice.

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Safety and security
Each member of the hospital team wears an identification badge with their name, job title and department. Trained security officers ensure a safe and secure environment for our patients, staff and visitors. Security officers on duty are identified by their uniforms and identification badges.

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Telephone and TV
Pay phones are located in most patient lounges and near hospital entrances. Wi-Fi is available in the 24-Hour Food Court (Green Owl Zone, Level 2) and the Tunnel Cafe (Level 0 near HSC Women's).

Cell phones, BlackBerries, iPhones and other mobile devices are not allowed in some patient areas (e.g. Intensive Care Units), as they may interfere with medical equipment. If you have questions about whether you can use your device, please ask a member of our staff.

Television rentals are available through SelectVu Patient Entertainment & Service Centre. These services are available in the General, Women’s and Rehab hospitals. Phone rentals are available in the General (A, D and H wings) and Women’s hospital.

  • Call 204-787-7905 and a rental representative will visit your room to collect payment (cash or credit card), deliver the equipment and program the TV set to receive full cable service. For more information, click here.

For same-day service, please make your request before 6:00 p.m. (Monday to Friday) or 3:00 p.m. (Saturday and Sunday).

Each room in the Children’s Hospital has a television connected to CHTV, our own closed-circuit station (Channel 7) and to cable TV, free of charge. The in-hospital produced “Good Day Show” is broadcast live daily at 1:00 p.m. Movies and other family-friendly programming air throughout the day. Rooms also have DVD players (you can bring your own movies or borrow one from Child Life by calling 204-787-3736). Some rooms also have telephones.

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Patients


Parking

Preparing for a Hospital Stay

Admitting

Find a Clinic
While you're in hospital

Discharge

Your privacy
Living Will / Advanced Care Planning

Patient Relations Office

Patient Safety

Women’s Hospital